Shipping & Returns Done Aug 17
Shipping & Return Policy
🛍️ Ordering Process
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🚚 Shipping & Delivery
| Shipping Rates |
United States: Standard Shipping — FREE (3–7 Business Days) Canada: UPS Shipping — $25.00 (Varies by Location) International: Standard International — Starts at $25.00* (Varies by Destination) |
|---|---|
| Processing Time |
All orders are processed within 1–3 business days (excluding weekends and holidays) after order confirmation. * Shipments are not processed on weekends, holidays, summer breaks, or New Year periods. |
| Carriers | UPS, FedEx, DHL, and USPS (Carrier is chosen from our end based on logistics) |
| Customs & Taxes | For international orders (including Canada), customers are responsible for all customs duties, import taxes, or VAT determined by the destination country. |
🔄 Returns, Refunds & Exchanges
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.
How to Start a Return
Please contact us via our contact form to request a return. If accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
EU 14-Day Cooling Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the items remain in original, unused condition with tags and packaging.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 10 business days (please allow extra time for your bank or credit card company to process).
Exchanges
The fastest way to ensure you get what you want is to return your current item, and once the return is accepted, make a separate purchase for the new item.
Damages, Lost Packages & Incorrect Items
Please inspect your order upon reception. If your package arrives damaged, is lost in transit, or if you receive a defective/wrong item, please contact us within 7 days via our support form so we can investigate with the carrier and make it right.
🛡️ EZ Sign Standard Warranty & Guidelines
Warranty Coverage
EZ Sign products are covered by a one-year limited warranty from the date of delivery under normal and intended use against manufacturing defects in materials or workmanship. Proof of purchase is required.
Warranty Exclusions
This warranty does not cover misuse, unauthorized modifications, improper storage, or physical damage, including:
- Leaving the product inside a vehicle under high temperatures.
- Applying excessive force, pressure, bending, or impact.
- Damage caused by dropping or rough handling (including deep discharge conditions).
EZ Sign uses a precision glass display approximately 1 mm thick. Even minor impacts may cause internal cracks invisible from the surface. Such physical damage is not considered a manufacturing defect and is not covered under warranty (though paid repair/replacement options may be offered).
📄 Receipts & Unclaimed Shipments
Long-Term Absence or Delivery Refusal
If a package is returned due to an incorrect address, contact failure, or refusal, you will be billed for round-trip shipping fees. If you wish to return an item, please accept the delivery first and then request an official return.
Receipt Issuance
PDF receipts can be requested via our customer support form. Handwritten or mailed receipts can be arranged via cash-on-delivery shipping.
For returns, inquiries, bulk orders, or support, please reach out to our team using our official contact form.
Go to Inquiry Form