Shipping Policy

Shipping Policy

Thank you for shopping with San Technology, Inc. We strive to ensure your shopping experience is smooth, transparent, and efficient.

Last Updated: February 2026

1. Shipping Rates & Delivery Estimates

We offer a variety of shipping options depending on your location. Please ensure your shipping details are double-checked at checkout to avoid delays.

Destination Shipping Method Cost Estimated Delivery
United States Standard Shipping FREE 3–7 Business Days
Canada UPS Shipping $25.00 Varies by Location
International Standard International Starts at $25.00* Varies by Destination

Note: International shipping costs may vary based on destination, taxes, and customs fees. Total costs will be calculated at checkout.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a separate notification once your order has shipped.

  • Please note that delivery delays may occur due to customs clearance, extreme weather conditions, or carrier-specific issues.

3. Customs, Duties & Taxes

For all international orders (including Canada):

  • San Technology, Inc. is not responsible for any customs duties, import taxes, or VAT applied to your order.

  • All fees imposed during or after shipping are the sole responsibility of the customer and are determined by the destination country.

4. Shipping Carriers & Tracking

We partner with major carriers to ensure reliable delivery, including:

  • UPS, FedEx, DHL, and USPS

Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active in the carrier's system.

5. Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  1. Please contact us within 7 days of the delivery date (or expected delivery date).

  2. Email us at: santekshop@santek.us

  3. We will work directly with the carrier to investigate and resolve the issue as quickly as possible.

6. Contact Information

If you have any questions regarding our shipping practices or the status of an order, please reach out to our support team:

 

San Technology, Inc.

6210 Marindustry Dr.

San Diego, CA 92121

Phone: +1 (858) 550-9000

Hours: Mon–Fri: 9:00–18:00 (PST)

Email: santekshop@santek.us